Customer Support

FAQ

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If you couldn't find the answer you were looking for in the FAQs, don't worry. At MEM, we are always ready to patiently and respectfully address your concerns and questions.
You can contact us through the listed communication channels or send us your message. Rest assured, our team will get back to you as soon as possible.

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Technical support and after-sales service
Ordering and purchasing products
Shipping and delivery of equipment
How to work with us
Finance and payments

Are spare parts for MEM-supplied equipment available?

Yes, MEM provides all main equipment along with genuine, high-quality spare parts. Should you need a part replacement or routine maintenance, our technical services team is ready to supply and install the appropriate parts based on the brand specifications.

How can I submit a repair or service request?

How can I submit a repair or service request?

Does MEM's technical service include training on how to use the equipment?

Does MEM's technical service include training on how to use the equipment?

How long does it take to respond to technical service requests?

How long does it take to respond to technical service requests?

We are ready to answer your questions!

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